Contact Centre Manager

Contact Centre Manager

Job Title: Contact Centre Manager
Contract Type: Permanent
Location: Sydney - North Shore & Northern Beaches
Salary: $90,000 + Super
Start Date: Immediate
Reference: 0977587
Contact Name: Taylor Sharp
Contact Email: taylor@beaumontpeople.com.au
Job Published: April 06, 2020 17:01

Job Description

On behalf of our client, Beaumont People are seeking an experienced and confident Contact Centre Manager, to lead a high performing team for a reputable company in Fundraising - North Sydney!

Our client is a leader within the fundraising industry, providing outstanding telephone fundraising for some of the most purposeful campaigns on behalf of charities across Australia and New Zealand. You will be leading a successful fundraising team, who have raised millions of dollars for incredible causes.

Your responsibilities will include:
  • Lead 3 team leaders and 16+ telephone fundraisers. 
  • Coach, develop, mentor and manage the team maintaining their reputation for outstanding service and high quality fundraising.
  • Liaise with external stakeholders to plan and execute successful campaigns.
  • Manage multiple campaigns at one time.
  • Collaborate with the senior management team to execute contact centre strategies.
  • Conduct regular performance reviews and quarterly appraisals.
  • Be part of the recruitment process, on-boarding skilled fundraisers.
You will have:
  • Proven Contact Centre leadership experience.
  • Ability to multitask several projects at one time.
  • Experience using: Contact Space, Trello, Xero. 
  • Proficient in microsoft applications.
  • Be a skilled communicator - both verbal and written.
  • Be ethical, meaningful and honest.
What they will provide:
  • Opportunity to work on behalf of some incredible causes.
  • Work within a collaborative and fun working environment.
  • Ability to work with an organisation that trusts and empowers their employees.
  • Salaries kept within market.
  • Flexible work hours.
  • Relaxed dress code.
If you have a passion to work with an organisation that helps make a difference in the world and fit the above criteria, APPLY NOW or you can contact me here:

(02) 9093 4905 

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