Client Services Officer

Client Services Officer

Job Title: Client Services Officer
Contract Type: Permanent, Part Time
Location: Sydney - Ryde & Macquarie Park
Reference: 3019232a
Contact Name: Sadie Kelly
Contact Email: sadie@beaumontpeople.com.au
Job Published: October 28, 2019 14:01

Job Description

Client Services Officer

Main Responsibilities:
  • First point of contact for client phone calls, online queries and emails
  • Deliver exceptional customer service to clients and internal customers (clinicians and other staff)
  • Ensure smooth and consistent experience for all client interactions from initial calls through the booking process, using standard operating procedures
  • Maintaining client-related data collection and record systems compliant with organisational standards
  • Ensure compliance with Work Health and Safety in line with the organisation’s WHS Policy and procedures.

To be successful in this role you will have:- 
  • Experience working in Customer Service or Administration;
  • Demonstrated commitment to customer service and continuous improvement;
  • Skills in conflict resolution and ability to deal with challenging customers;
  • Demonstrated ability to think laterally as a means of sourcing accurate information quickly and effectively;
  • Ability to work collaboratively in a team;
  • High level of computer literacy and knowledge of IT systems with experience in information database and communication/telephone management system;
  • Call centre or contact centre experience preferable